Shipping policy
SHIPPING POLICY
Thank you for shopping at buynuvio.com ("Site"), operated by ("Nuvio," "we," "us," or "our"). This Shipping Policy outlines the terms and expectations for the delivery of your order.
1. PROCESSING TIME
All orders are processed within [1-2] business days after payment is confirmed. Orders placed on weekends or federal holidays will begin processing on the next business day.
You will receive an order confirmation email immediately after your purchase and a shipping confirmation email with tracking information once your order has been dispatched.
Please note that processing time is separate from shipping time. Processing is the time it takes to prepare and hand off your order to the carrier.
2. DOMESTIC SHIPPING (UNITED STATES)
We offer the following shipping options for orders within the United States:
Standard Shipping:
- Estimated delivery: [5-7] business days after processing
- Cost: [FREE / $X.XX / Free on orders over $XX]
Expedited Shipping:
- Estimated delivery: [2-3] business days after processing
- Cost: [$X.XX]
[Optional — include if applicable]
Priority / Overnight Shipping:
- Estimated delivery: [1-2] business days after processing
- Cost: [$X.XX]
All delivery estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary based on your location, carrier capacity, weather, and other factors beyond our control.
3. INTERNATIONAL SHIPPING
[OPTION A — If you ship internationally:]
We currently ship to the following countries: [LIST COUNTRIES, e.g., Canada, United Kingdom, Australia, Ireland].
International Shipping:
- Estimated delivery: [7-21] business days after processing, depending on destination
- Cost: [Calculated at checkout / flat rate $X.XX]
International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Nuvio has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing an order.
[OPTION B — If you do not ship internationally:]
At this time, we only ship to addresses within the United States. We do not currently offer international shipping. We are working to expand our shipping reach and will update this policy as additional destinations become available.
4. SHIPPING CARRIERS
We use trusted shipping carriers to deliver your orders, including but not limited to USPS, UPS, and FedEx. The carrier selected for your order may vary depending on your location, order size, and the shipping method chosen at checkout.
5. ORDER TRACKING
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to [24-48] hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
If you do not receive tracking information within [3] business days of your order confirmation, please contact us at [INSERT EMAIL ADDRESS].
6. SUBSCRIPTION / AUTO-SHIP ORDERS
If you are enrolled in a subscription plan, your orders will be shipped automatically at the interval you selected (e.g., every 30, 60, or 90 days). Subscription shipments follow the same processing and delivery timelines outlined above.
You will receive a shipping confirmation with tracking for each subscription shipment. To modify your shipping address, delivery frequency, or to cancel your subscription, please update your preferences through your account on the Site or contact us at [INSERT EMAIL ADDRESS] before your next scheduled billing date.
7. SHIPPING ADDRESS
You are responsible for providing a complete and accurate shipping address at the time of checkout. Nuvio is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, you will be responsible for the cost of reshipping the order. If you notice an error in your shipping address after placing your order, please contact us at [INSERT EMAIL ADDRESS] as soon as possible. We will make every effort to update the address before the order ships, but we cannot guarantee changes once the order has been handed off to the carrier.
8. P.O. BOXES AND APO/FPO ADDRESSES
[OPTION A — If accepted:]
We do ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Please note that delivery to these addresses may take longer than standard estimates.
[OPTION B — If not accepted:]
We are unable to ship to P.O. Boxes at this time. Please provide a physical street address for delivery. We do ship to APO/FPO/DPO military addresses via USPS.
9. DELIVERY ISSUES
a) Lost Packages
If your tracking information shows that your package was delivered but you have not received it, please:
- Check with household members or neighbors
- Check any secondary delivery locations (mailroom, front desk, garage, side door)
- Contact the shipping carrier directly using your tracking number
If the package is still not located, contact us at [INSERT EMAIL ADDRESS] within [7] days of the reported delivery date. We will work with the carrier to investigate and, at our discretion, issue a replacement or refund.
b) Damaged Packages
If your order arrives visibly damaged, please take photos of the packaging and product and contact us at [INSERT EMAIL ADDRESS] within [7] days of delivery. We will arrange a replacement or refund at no additional cost to you.
c) Stolen Packages
Nuvio is not responsible for packages confirmed as delivered by the carrier but subsequently stolen. We encourage customers to use a secure delivery location or request signature confirmation if package theft is a concern in your area. We will cooperate with any carrier investigation but cannot guarantee reimbursement for stolen packages.
10. DELAYS AND FORCE MAJEURE
While we make every effort to ensure timely delivery, we are not liable for shipping delays caused by circumstances beyond our control, including but not limited to carrier delays, weather events, natural disasters, public health emergencies, customs processing, government actions, labor disputes, or other force majeure events.
In the event of significant delays, we will make reasonable efforts to communicate updated delivery expectations to affected customers.
11. FREE SHIPPING PROMOTIONS
From time to time, we may offer free shipping promotions on qualifying orders. The terms of any such promotion (minimum order value, eligible products, eligible destinations) will be specified at the time of the offer. Free shipping promotions apply to standard shipping only unless otherwise stated and cannot be combined with other shipping discounts or offers unless explicitly permitted.
12. CONTACT US
If you have any questions about shipping, need to update your shipping address, or have concerns about a delivery, please contact us at:
Nuvio
Email: shopnuviosupport@gmail.com
Phone: 353 89 468 4012